Director of Client Services

Teal Media is seeking a Director of Client Services for a full-time position. You will be an integral part of the Teal leadership team, contributing to the vision and business development of the company. You will also lead the Project Management team and serve as the project manager for Teal’s highest profile and complex projects.

  • Location: Remote
  • Salary Range: $100K-$125K (pending level of experience)
  • Benefits: Health insurance, employer matching 401K plan, continuing education/annual conference stipend, professional development coaching, and flexibility to work anywhere in the world for up to one month per year
  • To Apply: Send a note of interest to [email protected] 

What You’ll Do

  • Work with the Teal leadership team to bring creative offerings to prospective clients and build the business of current clients
    • Contribute to business development efforts
    • Contribute to marketing efforts
    • Represent the Project Management department on pitches
  • Serve as the head of the Project Management department and manage the Project Management team
    • Formulate the vision and methodology for the department
    • Proactively look for ways to make projects better and improve client relationships
    • Establish and continually improve processes for more effective and efficient workflows across teams (project management, design, development)
    • Manage department team members — ensure they are meeting their goals and developing in their careers
    • Foster a productive and empowering work environment
    • Establish and oversee performance metrics for the department
    • Monitor industry best practices and trends and share with the Teal team
  • Serve as the lead project manager for Teal’s highest profile and complex projects
    • Guide clients through the entire design and build process to ensure they know where we are every step of the way
    • Educate clients on best practices for the web
    • Create and manage project scope, timeline, and budget and produce associated reports
    • Lead regular check-ins and communications and facilitate working sessions with clients and Teal project teams
    • Contribute to the research and/or digital strategy of projects
    • Train clients on how to use the website Content Management System (CMS) and third party tool integrations
    • Conduct quality assurance, testing, and proofing on project deliverables
    • Coordinate with contractors and vendors as needed
    • Produce and maintain documentation as needed

Ideal Candidates Will Have

  • 3+ years of serving in a leadership role in an agency environment
  • 5+ years of experience of leading and managing complex, large-scale website, branding, and design projects
  • 2+ years experience managing and developing people and teams
  • Expert understanding of the branding and website design and development process, including the technical aspects of a website build
  • Ability to manage multiple different types of digital projects simultaneously
  • Incredibly strong presentation and written communication skills
  • Strong interpersonal skills
  • Strong problem-solving skills
  • Exceptional organization and time management skills
  • Proactive, self-starter, independent thinker, highly responsible
  • Impeccable attention to detail and adherence to project deadlines
  • Thrives working in a fast-paced environment

To apply, please send a note of interest and your resume to [email protected].